Processing an ACH Micro-Payment & Adding Your Bank Account
This article helps you process your first payment and add your banking information for future payments from Carepay.
For qualified vendor partners and service providers, setting up your ACH/EFT payment account is straightforward. It ensures that you receive your invoice payments directly into your bank account. Follow the steps below to get started.
1. Receiving Your Micro-Payment Notification
After initially enrolling in ePayments, you will receive an email notification from Carepay for a micro-payment to verify your bank account. You will need to accept the payment and securely add your bank account information for your deposits.
Follow these instructions to accept your payment and add your banking information.
a. Payment Notification Email:
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You will receive an email at the address you used during enrollment each time a payment is made.
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The micropayment verification email will look similar to a real invoice payment notification, including a placeholder invoice, claim, and EOB/EOR information (if applicable). For now, please disregard these details and focus on the format. Rest assured, future payments will have accurate information and a secure, clickable link to view and download the actual EOB/EOR (if applicable). Here is an example of your payment notification:
You will receive an email at the address you used during enrollment each time a payment is made.
The micropayment verification email will look similar to a real invoice payment notification, including a placeholder invoice, claim, and EOB/EOR information (if applicable). For now, please disregard these details and focus on the format. Rest assured, future payments will have accurate information and a secure, clickable link to view and download the actual EOB/EOR (if applicable). Here is an example of your payment notification:
b. Secure Link to EOB/EOR for Medical Providers:
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The email will also include a secure link for medical service providers to view the Explanation of Benefits (EOB) or Explanation of Review (EOR) corresponding to the payment.
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View this article for more information on accessing EOB/EORs.
The email will also include a secure link for medical service providers to view the Explanation of Benefits (EOB) or Explanation of Review (EOR) corresponding to the payment.
View this article for more information on accessing EOB/EORs.
c. Accept the Payment
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Click the Blue "Accept Payment" button in the email, which will bring you to our payee payment portal and prompt you to create a password.
Click the Blue "Accept Payment" button in the email, which will bring you to our payee payment portal and prompt you to create a password.
2. Create Your Account Password
Follow these steps to create a password for our payee payment portal and securely create a password and complete your payment account setup:
a. Create Your Password:
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Follow the on-screen prompts to complete the password creation process.
Follow the on-screen prompts to complete the password creation process.
After clicking the "Register" button, you will be notified of your registration completion and to log in to complete the account setup.
3. Enter Company Information
With your account password created, you’ll now need to log in with your new password and then enter your company and bank account details:
a. log in to Your Account:
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After creating your password, log in to your ePayments account using your Carepay billing email address and the new password you created.
After creating your password, log in to your ePayments account using your Carepay billing email address and the new password you created.
b. Verify Your Account:
You will be prompted to enter a verification code, which we'll send to your registered email address for added security and protection.
You should receive an email that looks like this with your one-time password for added security and protection:
Copy and paste or enter the numbers to the right of the dash into the verification form.
c. Add Your Company's Details:
Provide the basic details about your company. This includes your company name, address, and any other required information.
4. Add Bank Account Details:
Enter the bank account and routing number where you want your payments to be deposited. Double-check these details to ensure accuracy.
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You can add more than one account if you desire.
You can add more than one account if you desire.
IMPORTANT: Ensure you click the "Preferred Payment Method" radius button to mark which account you want to set as your default payment method.
a. Submit Information:
Once you’ve entered all the necessary information, submit the form. You will receive a confirmation email once your account is fully set up.
5. Accessing Your Dashboard and Accepting Your Micro-Payment
a. Accessing Your Dashboard:
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Your Payee dashboard allows you to accept payments, manage your account, and view your payment history.
Your Payee dashboard allows you to accept payments, manage your account, and view your payment history.
b. View and Accept Payment:
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Each payment card in your dashboard requires you to accept the payment.
Each payment card in your dashboard requires you to accept the payment.
If you do not accept the payment within 3 business days, the payment will be automatically deposited into your "Preferred Payment Method" if you have more than one bank account verified. Otherwise, the deposit will be credited to the single account you have verified.
c. Verify the payment details and confirm your acceptance by clicking the "Accept" button.
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Doing so will bring you to the payment acceptance details page:
Doing so will bring you to the payment acceptance details page:
d. Verifying Your Account and Accepting Payment:
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For added security, we require a one-time passcode to finalize the payment
For added security, we require a one-time passcode to finalize the payment
We will send the code to the account's email address, which looks like this:
6. Reviewing Your Approved Payments:
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Once you enter your verification code, you officially approve the payment and initiate the transfer of funds to your Preferred Payment Method.
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You will be brought back to your dashboard, where you can approve additional payments and view the status of your previously approved payments.
Once you enter your verification code, you officially approve the payment and initiate the transfer of funds to your Preferred Payment Method.
You will be brought back to your dashboard, where you can approve additional payments and view the status of your previously approved payments.
7. Receiving Funds in Your Bank Account
Once you accept the payment, the funds will be transferred to the bank account you designated during your ePayments enrollment. Depending on your bank's processing times, you should typically see the funds in your account within 1-3 business days of acceptance.
8. Bookmark Your ePayments Page
This ePayments portal will be your hub for accepting invoice payments, managing your account, and viewing your payment history.
Bookmark the Page: It’s important to bookmark this page in your web browser for easy access in the future.
9. Next Steps:
You can start receiving payments once your account is set up and confirmed. For detailed information on accepting payments, please see our "How to Receive an ACH/EFT Payment" article.
Additional Tips:
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Keep Your Account Secure: Ensure your password is strong, and never share it with others. Regularly update your password to maintain security.
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Stay Updated: Always check your email for notifications related to your payments and account management.
Keep Your Account Secure: Ensure your password is strong, and never share it with others. Regularly update your password to maintain security.
Stay Updated: Always check your email for notifications related to your payments and account management.
If you have any questions or need more help, please don't hesitate to get in touch with our support team at [email protected] or start a chat session with us by clicking the green button in the bottom right corner of your screen.