1. Where to Find Remittance Details
For every payment you receive, remittance details are available in two places:
- Payment Notification Email – Sent at the time of payment to your billing email address, like the example shown below:
Payment Portal – Click “Manage Payments” in the navigation bar at the top of the screen.
- New, unaccepted payments will appear in the “Pending Payments” section of your account
- A running record of all processed payments is available in the “Previous Payments” section
Both sources provide the same information, so you can use whichever is most convenient.
2. EOB/EOR Reconciliation Links:
There are two types of EOB/EOR links we'll share with a payment:
Individual Payments (Single Invoice)
For payments that cover a single invoice:
- The notification and portal entry will include a direct link to the EOB/EOR (Explanation of Benefits/Explanation of Review)
- This link provides all the details needed to post the payment in your system
Batched Payments (Multiple Invoices Combined)
When multiple invoices are consolidated into a single payment:
- The link opens a detailed breakdown of the total payment, including:
- Each individual invoice included in the payment
- Corresponding remittance details (EOB/EOR) for each item
- No login is required to access this information
Here is an example of a consolidated payment reconciliation breakdown:
Using the Payment Link for Tracking
The payment detail link is also helpful for tracking and reconciliation:
- Displays the payment date
- Includes the payment confirmation number
- Can be used when working with your bank to locate deposits
- Provides a reliable way to reference older payments
Best Practices for Reconciliation
- Use the payment notification email or portal history as your source of truth
- For batched payments, always reference the detailed breakdown link to match individual invoices